AI agents that watch every account, with your CSMs in charge.
No credit card. Verified companies get 5,000 starter credits on the Free plan.
By signing up you agree to graph8's Terms and Privacy Policy.
Where churn gets missed
Churn warnings usually show up early: usage drops, tickets rise, a champion goes quiet. When nobody watches every account, they are found at the renewal call, when it is too late to fix. graph8 watches every account and raises the warning while there is time to act.
Risk found too late
Health scores sit in one tool, onboarding tasks in another, expansion plays in a third. Someone has to check them by hand, so the warning often arrives after the customer has decided to leave.
Every account scored, in one place
Every account has a health score. Churn risk is flagged 90 days before renewal, and each expansion opportunity is named, on the same records your sales team uses.
What the CSM Agent watches
The CSM Agent watches usage, support tickets, adoption, executive changes, sentiment from calls and chats, and late payments across all your customer accounts. It scores each account, flags the risk, and sends the account that needs attention to your CSM.
Usage volume
Logins, active seats and activity.
Support tickets
Ticket volume and escalations.
Exec and job changes
When a champion or an executive changes jobs.
Sentiment
From calls, chats and support tickets.
Payment status
Late payments.
When a champion changes jobs
A champion who changes jobs gives you two things to act on: a risk at the account they left, and a warm lead at their new company. graph8 follows the person, so it sees both.
- The account they left is flagged at risk
- The same person shows up as a warm lead at the new company
- The agent drafts a re-engagement play for your CSM to approve
- Sales and success see the same history
Save play drafted for the new stakeholder, for your CSM to approve before renewal.
Warm lead passed to sales with the relationship history.
Renewal briefs and QBR drafts
The agent drafts the renewal brief and the QBR document from the account data: adoption, ROI proof points, the expansion opportunity and the account history. Your CSM edits the draft and runs the call.
- Adoption pulled from usage
- ROI proof points listed
- Expansion opportunity drafted
- Account history kept from the sales cycle
Sales and success on the same records
The CSM Agent starts from what the SDR Agent found and your AE closed. The account reaches your CS team with its full history.
Watches every account
The CSM Agent watches every customer account at once, not only the ones a CSM has time to check. It reads usage, tickets, sentiment and payments as they change, so risk shows up while there is still time to act.
Churn flagged 90 days out
Falling usage, a spike in tickets, a quiet executive or a late payment. The agent flags the account 90 days before the renewal, so your CSM can run a save play before the renewal call.
Both sides of a champion move
When a champion changes jobs, the agent flags the account they left and shows them as a warm lead at their new company. Sales gets the lead with the relationship history.
Sales and success share the records
The CSM Agent starts from what the SDR Agent found and your AE closed. The account reaches your CS team with its history, so nobody asks the customer to repeat what they told sales.
What the agent does and what your CSMs do
The save call, the QBR and the expansion conversation stay with your CSMs. The agent makes sure each one starts with a brief.
The agent does. Usage watched, Risk scored, Brief drafted.
Your team does. Save call, QBR, Expansion conversation.
"How does this compare to what we run today?"
They run six tools today. Ask which ones they would drop first.
Customer success roles
CSMs, onboarding leads and trial specialists work from the same account watch and the same records.
CSMs
Work the accounts that need a person this week.
Onboarding leads
See where a new customer is stuck before adoption slips.
Trial specialists
Turn usage, tickets and executive changes into the right save or expansion play.
How it connects to leadership and sales
Health scores and churn flags go to leadership. Expansion leads go to sales. Everyone works from the same records.
Health scores, churn flags and renewal dates sit on the same account records leadership reads. The same data, with nothing to reconcile.
SalesExpansion leads and champion moves go back into the shared pipeline. Success flags the warm account, sales runs the new deal, and the history comes with it.
Built on a decade of CIENCE campaign data
graph8 is built on a decade of CIENCE campaign data, across thousands of B2B campaigns. If you want people to run the work, the CIENCE field team can run campaigns for you, and vetted GTM operators from the graph8 talent marketplace can work in your workspace.
Free for verified companies. Pay for what the agents run.
Every plan has unlimited users. Credits pay for sending, calling and running the agents. Three plans.
Inbound, your first campaign and the AI front desk.
- 5,000 starter credits as you get set up
- 250 credits a month
- Unlimited website visitors and form capture
- AI web chat and AI receptionist
- Send from your own business mailbox
- 1 credit per contact reveal
Unlimited contact data and your own sending infrastructure.
- 10,000 credits a month
- Unlimited contact data, fair use
- Mailboxes, domains and LinkedIn accounts
- Dialer and outbound calling
- Outside-provider enrichment
- Export, API, MCP and CRM push
Everything in Team, at the lowest credit price.
- 75,000 credits a month
- Everything in Team
- Lowest credit price, $0.0067
- Agency client workspaces
- Higher fair-use and export limits
Start free with no credit card, or pick Team or Platform and pay monthly or annually at signup. You can change plans inside graph8 at any time, and your setup and data stay where they are.
- Unlimited users
- Free search and browse of graph8 data
- Getting started package: company research, brand kit, first landing page
- Bring your own AI keys
Talk to us. Qualifying teams get 12 months of unlimited contact data, free. Talk to us
What the plans include
One platform, three plansEvery plan opens the same platform for the whole org. The plans differ in monthly credits, the price of an extra credit, contact data and sending infrastructure.
What the agents run
Paid in credits- Campaigns and sending infrastructure Mailboxes, domains, and deliverability run for you, end to end.
- 5-channel sequencer Email, phone, LinkedIn, SMS, and WhatsApp in automated sequences.
- Dialer and AI voice agents Reps call from the built-in dialer. AI voice answers inbound calls, makes outbound ones and books the meeting.
- AI inbox Every inbound email, LinkedIn message and reply sorted, drafted and answered.
- Meeting routing and booking Route leads to the right rep and book the meeting automatically.
- CRM, pipeline, and quotes Deals, quotes, and each rep's daily list in My Desk.
- Studio content engine Brand, newsletters, landing pages, ads, and campaign content.
- AI agents and workflows Operator and Executor agents for RevOps, deal reviews, and SDR work.
Contact data
Unlimited on Team- Unlimited contact data on Team and Platform Reveals are unlimited for every user on Team and Platform, under fair use. On Free, each reveal costs 1 credit.
- Export, API and MCP bulk Exports, API and MCP bulk pulls, CRM push and webhooks on Team and Platform, under fair use.
- Buying signals Visitors, intent, hiring, and job-change signals on every account.
- Waterfall enrichment Outside providers on Team and Platform, pay on match or bring your own keys.
- Free search and browse Your whole team explores 700M+ contacts and 100M+ companies.
For the whole team
Always on- Unlimited users, no seat fees Invite everyone. Pricing never scales with headcount.
- Sending infrastructure on paid plans Mailboxes, domains and phone lines at cost plus 30%, LinkedIn accounts at $10 a month, paid from your credits.
- Built-in CDP and integrations Warehouse, 500+ connectors, two-way CRM sync included.
- Monthly or annual Pay monthly and cancel anytime, or pay annually and save 20%.
- Fair-use rate limits Limits apply on all plans. They guard against scraping, not real GTM work.
Credits pay for sending, calling, AI and enrichment. Monthly credits are used first, then starter credits.
Customer success questions
Do we have to replace our CS platform?
No. graph8 has health scores, churn flags, renewals and expansion plays on the same records as sales, so you can use it as your CS workspace. Its CRM syncs both ways with HubSpot, Salesforce, Pipedrive, Outreach and Salesloft. If you use a CS platform that is not on that list, ask about it in a Join Demo session.
What signals does the CSM Agent watch?
Usage, support ticket volume and escalations, executive and job changes, sentiment from calls, chats and support tickets, and late payments. It scores account health from those signals and flags churn risk 90 days before the renewal.
How does churn get flagged 90 days out?
Falling usage, a spike in tickets, a quiet executive or a late payment lowers the account's health score and raises a flag 90 days before renewal. Your CSM gets the account with a drafted renewal brief and a save play, while there is still time to act.
Does the agent replace my CSMs?
No. The agent watches the accounts and drafts the briefs. Your CSMs run the save call, the QBR and the expansion conversation, with the brief in front of them. For each decision type you choose Autopilot, Approve or Off, and every AI action is logged.
How is pricing structured?
You pay for what the agents run (execution credits), not per seat. The Team plan is $99 a month, or $79 a month billed annually, with 10,000 credits a month, and every plan includes unlimited users, so adding your CS team adds no seat fees. Searching contacts, intent and visitors is free on every plan, and the Team plan includes unlimited contact data, fair use.
Try it on your own accounts
Sign-up takes about ten seconds with Google or Microsoft, and there is no card to enter. Then an agent sets up the account with you in a conversation: your calendar, mailbox, CRM or phone number, and your website.