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Marketplace Terms & Conditions

Marketplace Terms & Conditions

Version: 2.2.0 | Last Updated: December 15, 2025 | Effective Date: December 15, 2025 | View Change Log

By accessing or using the graph8 talent marketplace, you agree to these terms. Please read them carefully before hiring or paying an SDR through our platform. The marketplace includes both individual independent contractor SDRs and Agency-provided SDRs (employees of approved Agency Partners such as call centers and staffing agencies). If you are engaging SDRs as part of CIENCE Services, the CIENCE Services Addendum (graph8) contains additional terms specific to CIENCE Services, including detailed SDR compensation structure and commission calculation methodology. In case of conflict between this Agreement and the CIENCE Services Addendum, the CIENCE Services Addendum controls for SDRs engaged as part of CIENCE Services.

  • Purpose: graph8 provides a digital marketplace that connects businesses (“Clients”) with independent Sales Development Representatives (“SDRs”) and handles payments via approved payment processors.
  • Consent: When you create an account and begin an engagement, you agree to contract and transact with SDRs through graph8 and its payment providers.
  • Flexibility: You may move an SDR off-platform at any time once all open invoices—including the 5% graph8 fee—are paid.

Participants and Responsibilities

Participant Core Responsibilities
Client Define SDR scope and KPIs, provide tools and access, approve invoices, own resulting IP.
SDR (Independent Contractor) Perform agreed outreach tasks, track work, submit invoices via our assigned payments provider. May be hired directly by Client.
Agency Partner Call center, staffing agency, or similar organization that employs SDRs and offers their services through the marketplace. Agency is the service provider; Agency SDRs are employees of the Agency and cannot be hired directly by Client.
graph8 Run the marketplace, generate Deel contracts, process payments and platform fees, maintain dashboards, supply support.

Fees and Payment

  • Marketplace Fee: A 5% platform fee is added to each SDR invoice and collected by graph8. This fee covers payment processing, platform infrastructure, marketplace operations, and administrative costs only. graph8 does not make any margin or profit on SDR base compensation or commission payments — SDR compensation is passed through to SDRs at cost, and graph8 receives only the 5% platform fee for facilitating the transaction.
  • Currency & Timing: All charges are in USD and due on receipt unless otherwise noted.
  • Late Fees: Past-due balances accrue interest at 1% per month (12% APR). If an invoice remains unpaid for 14 days, graph8 may suspend your platform account and related marketplace services—including creation of new SDR engagements or invoice approvals—until payment is received. The underlying contract between you and the SDR may be paused by the SDR at their discretion.
  • Monthly Billing (Commission & Payment): On the first calendar day of each month the SDR will submit, through the graph8 platform, a single invoice covering (i) the agreed base compensation and (ii) any earned commission for the immediately preceding month. The Client must approve or formally dispute the invoice no later than the 5th of that month. A formal dispute must be raised in the platform if the SDR fails to perform required activities (e.g., absence, failure to log work) or breaches compliance/acceptable use terms. Lack of action is deemed approval. The End Client is then obligated to remit payment on or before the 10th of the month. Once those funds clear, graph8's designated payment provider will release the corresponding payout to the SDR no later than the 15th of the same month, in accordance with the contingent-payment provisions of this Agreement.
  • Payment Contingency: Payment of Base Compensation is contingent upon Client approval that the SDR performed the required activities and adhered to all compliance terms during the month. Payment of earned Commission is contingent upon meeting the contractual KPIs for the preceding month. The commission structure (rate, calculation method, and KPIs) is defined in the engagement contract between Client and SDR, which may vary by engagement. For SDRs engaged as part of CIENCE Services, see the CIENCE Services Addendum for detailed commission structure.
  • Modification of Compensation Terms: Client and SDR may mutually agree at any time to modify the commission structure (rate, calculation method, KPIs) or base salary. Any such modifications must be agreed upon in writing by both parties and documented in the engagement contract or through a written amendment. Modifications to base salary or commission structure are matters between Client and SDR; graph8 processes payments according to the terms agreed upon by Client and SDR.
  • Performance and Non-Payment: The Client is liable for payment only for services rendered as defined in the engagement contract. Client disputes leading to non-payment of Base Compensation are strictly limited to instances of verifiable failure to perform activities (e.g., absence, failure to log work) or a material breach of compliance/acceptable use terms. Disputes regarding conversion rates or failure to meet KPIs are primarily addressed through the commission structure (as defined in the engagement contract), not the Base Compensation. Any payment reduction for failure to meet KPIs will be applied to the earned commission first. If an invoice is formally disputed due to SDR failure to perform activities or breach of compliance terms, the Client shall not be obligated to pay the disputed amount to graph8's payment provider, and the SDR's resulting non-payment is solely a matter between the Client and the SDR. graph8's role is limited to processing the undisputed amount and mediating the dispute.
  • Client Payment Obligation & Risk Allocation: Client is solely responsible for paying SDRs for services rendered. SDRs are not paid if Client does not pay. graph8 acts solely as a payment processor and platform facilitator — graph8 does not hold any financial risk, guarantee SDR payments, or advance funds to SDRs. Even though SDR payments are processed through graph8's payment provider as a passthrough, Client remains fully accountable for payment obligations to SDRs. If Client fails to pay an SDR invoice, the SDR does not receive payment, and graph8 is not liable for the unpaid amount. Client's payment obligation to SDRs exists independently of graph8's role as payment processor.
  • Example: On a $2,000 SDR invoice, the Client pays $2,100 ($2,000 to the SDR, $100 (5%) to graph8).

Client Rights and Responsibilities

  • Direct Hire Option (Individual SDRs Only): You may employ or pay an individual independent contractor SDR outside graph8 at any point after settling outstanding invoices. This option does NOT apply to Agency SDRs—see "Agency-Provided SDRs" section below.
  • Acceptable Use: Do not request or permit unlawful, unethical, or discriminatory activities.
  • Support: For assistance, email support@graph8.com or initiate a chat from within the graph8 platform.

Agency-Provided SDRs

  • Agency SDRs: Some SDRs on the marketplace are employees of approved Agency Partners (call centers, staffing agencies, or similar organizations). These SDRs are identified as "Agency SDRs" in the platform and are marked with an Agency badge.
  • Service Provider: When engaging an Agency SDR, the Agency (not the individual SDR) is the service provider. All fees are invoiced by graph8 and remitted to the Agency. The Agency is responsible for paying its employees.
  • No Direct Hire: Client may NOT directly hire, solicit, recruit, or contract with Agency SDRs outside the platform. This restriction applies during the engagement and for twelve (12) months following termination of the engagement.
  • Employment Relationship: Agency SDRs are employees of their respective Agencies. Neither graph8 nor Client is the employer or co-employer of Agency SDRs. All employment-related matters (wages, benefits, supervision) are handled by the Agency.
  • Fees & Payment: Agency SDR engagements follow the same end-of-month billing schedule as individual SDR engagements: invoice on 1st, approval/dispute by 5th, payment by 10th, payout by 15th. The 5% platform fee applies.
  • Replacement: If an Agency SDR becomes unavailable, the Agency will provide a replacement SDR. Client should contact the Agency through the platform to arrange replacements.
  • Agency Agreement: Agencies participating in the marketplace are bound by the Agency Participation Agreement.

Privacy and Data Handling

  • Data Use: Personal and business data are processed in accordance with the graph8 Privacy Policy.
  • Third-Party Providers: Deel and other processors manage contracts, KYC, tax forms, and payouts. Your use of graph8 implies acceptance of their terms and privacy policies.
  • Disclaimers: The platform is provided “as-is.” graph8 offers no warranties, express or implied, regarding SDR performance or results.
  • Liability Cap: graph8’s total liability is limited to the graph8 fees you paid in the 90 days preceding any claim. We are not liable for indirect, consequential, or punitive damages.
  • Indemnity: Clients must indemnify graph8 against claims arising from their use of SDR output or breach of these terms.
  • Governing Law & Disputes: Florida law governs. Disputes go first to good-faith negotiation, then binding arbitration.
  • Updates to These Terms: graph8 may modify these terms at any time. Material changes will be posted on this page; continued use after the “Last updated” date signifies acceptance.