Save logos.
Expand revenue.
The CSM Agent runs the watch. Your CSM wins the relationship.
graph8 watches every account in your book, flags churn risk 90 days before the renewal call, and drafts the renewal brief and expansion play for your CSM. Your team works the account that needs them, not the spreadsheet. Every customer reaches value and stays.
Protect the base. Earn the expansion.
Most CS work happens too late. By the time the renewal call lands, the warning signs are 90 days old and the save window has closed. graph8 surfaces the signal early, so renewals never surprise you.
CS lives in tools that find risk too late.
Health scores in one tool, onboarding tasks in another, expansion plays in a third. The signals are scattered, the watch is manual, and the warning lands after the logo is already gone.
Every account scored, every signal named, in one place.
graph8 unifies the post-sale motion. Every account carries a live health score, every churn risk is flagged 90 days out, and every expansion lever is named, all on one buyer graph.
The agent that watches every account in your book.
The CSM Agent monitors usage, support tickets, adoption, exec changes, sentiment from calls and chats, and payment status across your whole installed base. It scores each account, flags the risk early, and hands your CSM the account that needs them. No spreadsheet to comb, no health review you ran out of time for.
- Monitors the whole installed base at once
- Scores health from real, supported signals
- Flags churn risk 90 days before the renewal call
- Surfaces the account that needs a human now
When your champion moves, you move first.
A champion changing jobs is two moves at once: a risk to protect and a lead to win. The buyer graph sees both sides. A Gainsight sees only the seat that went dark.
The account they left is now at risk.
Your champion was the relationship. With them gone, adoption can stall and the renewal can wobble. The agent flags the account, drafts a re-engagement play for the new stakeholder, and queues it for your CSM before the renewal window opens.
The same person is a warm lead at their new logo.
They already know the product and the value. The buyer graph surfaces them at their new company as a warm expansion lead and hands it to your team, so a departure becomes a new account instead of a quiet loss.
Renewals and QBRs that prep themselves.
The agent drafts the renewal brief and the QBR doc from real data: adoption metrics, ROI proof points, the named expansion lever, and the account history. Your CSM walks into the call briefed, not buried, and spends the hour on the conversation instead of building slides the night before.
- Renewal brief drafted from real account data
- QBR doc with adoption and ROI built in
- The expansion lever named, not guessed
- Your CSM walks in briefed, not buried
One data layer, sales to success.
The CSM Agent inherits what the SDR Agent prospected and the Deal Agent closed. The account arrives in success with its full history, so nobody re-onboards the context the customer already gave sales.
The CSM Agent watches every account in the installed base at once, not the dozen a human can hold in their head. Usage, tickets, sentiment, and payment status are read continuously, so risk surfaces while there is still time to act.
Declining usage, a ticket spike, a quiet executive, a late payment. The agent flags the account 90 days before the renewal call, so your CSM runs a save play instead of writing a post-mortem after the logo is gone.
When a champion changes jobs, the agent protects the at-risk account they left and surfaces them as a warm expansion lead at their new logo. The buyer graph connects both sides. A point CS tool sees only the seat that went dark.
The CSM Agent inherits what the SDR Agent prospected and the Deal Agent closed. The account arrives in success with its history intact, so nobody re-onboards the customer context that sales already captured.
The agent runs the watch. Your CSM wins the relationship.
Retention is won in a human moment: the save call, the QBR, the expansion conversation. graph8 does not replace it. It makes sure your CSM walks into it briefed, on every account, every time.
- Watches usage, tickets, sentiment, and payments
- Scores health and flags churn 90 days out
- Drafts the renewal brief and the QBR doc
- Surfaces the account that needs a human now
- Runs the save call, fully briefed
- Leads the QBR with the story already built
- Has the expansion conversation at the right time
- Keeps the relationship that closes the renewal
graph8 makes every CSM operate like your best one. It does not replace the human moment retention is won in.
Pick your Customer Success role
The post-sale roles graph8 supports: CSMs, onboarding leads, and trial specialists. Each has a dedicated page showing the surfaces you live in and the agents working behind your day.
Especialista en pruebas
Activa cada prueba. Convierte las que alcanzan valor. Cada cuenta regresiva visible, cada bloqueo identificado, cada cotización a un clic de convertirse en pago.
Gerente de Éxito del Cliente
Retén logos. Expande ingresos. Cada cliente llega calificado, cada señal de abandono queda marcada y cada palanca de expansión queda nombrada antes de tu llamada de renovación.
Onboarding / Implementación
graph8 deja todo el workspace listo desde el primer día. La base de marca, las integraciones, las secuencias y las cuentas pueden activarse de inmediato. Después, tú decides qué tan rápido lo despliegas con tu equipo, no un reloj impuesto por graph8.
Success does not run alone.
The same buyer graph that powers your book rolls up to leadership and shares pipeline with sales. The net-revenue story is one story, end to end.
Your health scores, churn flags, and renewal forecast roll up into the NRR view leadership owns. The same data, one level up, no reconciliation.
See the Leadership view SalesExpansion leads and champion moves flow back into shared pipeline. Success surfaces the warm account, sales runs the new deal, and nobody re-onboards the context.
See the Sales workflowBuilt by the team behind CIENCE and Tenbound.
graph8 comes from a decade of running real B2B revenue: thousands of campaigns at CIENCE and the GTM research and community of Tenbound. The post-sale playbooks are shaped by what actually keeps customers and grows accounts.
graph8 Execution Plan
7-day free trial. No credit card. Cancel anytime.
Campaigns, dialer, AI voice, and AI workflows
Meetings routed and booked for you
75,000 execution credits a month
Unlimited users, no seat fees
Execution credits send, call, and run agents. Contact credits reveal and enrich the people you're targeting.
Start free in 3 minutes. No credit card required.
Search and browse stay free for your whole team on every plan.
Campaigns and sending infrastructure
Mailboxes, domains, and deliverability run for you, end to end.
5-channel sequencer
Email, phone, LinkedIn, SMS, and WhatsApp in automated sequences.
Dialer and AI voice agents
Clone any rep's voice for inbound and outbound calls with live booking.
AI inbox
Replies triaged, drafted, and answered across every channel.
Meeting routing and booking
Route leads to the right rep and book the meeting automatically.
CRM, pipeline, and quotes
Deals, quotes, and AI-prioritized actions in the AE Cockpit.
Studio content engine
Brand, ICPs, messaging, landing pages, and campaign content.
AI agents and workflows
Named agents (SDR, Deal, CSM, CRO) plus automations across the platform.
MCP Unlimited for every user
A $25/user value, included for the whole org on the Execution plan.
No monthly cap on contact data
Reveals, lookups, enrichments, and exports run org-wide, every seat.
Buying signals
Visitors, intent, hiring, and job-change signals on every account.
Waterfall enrichment
Third-party providers draw execution credits per matched provider, pay only on match. Bring your own vendors too.
Free search and browse
Your whole team explores 700M+ contacts, 100M+ companies, intent, and visitors.
Unlimited users, no seat fees
Invite everyone. Pricing never scales with headcount.
Every feature unlocked
No tiers gating voice, enrichment, sequencer, campaigns, or the desktop app.
Built-in CDP and integrations
Warehouse, 500+ connectors, two-way CRM sync included.
Month-to-month, no contracts
Cancel anytime. Credits never expire.
Fair-use rate limits
Rate limits apply on all plans. They guard against scraping, not real GTM work.
Frequently Asked Questions
Many teams use graph8 as their primary post-sale workspace, with health scoring, churn flags, renewals, and expansion plays on the same buyer graph as sales. Others keep Gainsight, Planhat, or HubSpot and sync to it. Either way, graph8 connects both sides of a champion move, which a point CS tool cannot do on its own.
Usage volume, support ticket volume and escalations, exec and job changes from the buyer graph, sentiment from calls (Gong, Fireflies) and chats, and payment status. It scores account health from those signals and flags churn risk 90 days before the renewal call.
Declining usage, a ticket spike, a quiet executive account, or a late payment moves an account's health score and trips a flag 90 days before renewal. Your CSM gets the at-risk account with a drafted renewal brief and a save play, while there is still time to act.
No. The agent runs the always-on watch and drafts the briefs across hundreds of accounts. Your CSM shows up for the save call, the QBR, and the expansion conversation, fully briefed. graph8 makes every CSM operate like your best one. It does not replace the human moment retention is won in.
Usage-based pricing with unlimited users. No per-seat cost on your CS team. Search contacts, intent, and visitors free, with unlimited data at $25 per user.
Save logos. Expand revenue.
graph8 watches every account, flags churn 90 days out, and drafts the renewal brief and expansion play, so your CSM works the account that needs them and every customer stays. Live in 3 minutes.