← Applications / Application · CSM 3+ features in Engage

graph8 IS your customer success layer.

Scored accounts, churn signals, renewal briefs, and expansion plays, on the same first-party data layer that powers sales. Your CSM Agent sees what the SDR Agent did and the Deal Agent closed.

Inside this application

Key features shipped in CSM.

Sourced from the platform feature catalog. Every entry is live in production today, included in your plan, and accessible via app, MCP, or CLI.

Feature

Account health scoring

Multi-signal health score: usage, support volume, exec changes, sentiment from calls + chats.

Feature

Churn risk detection

AI flags churn risk 90 days out from declining usage, ticket spikes, or quiet executive accounts.

Feature

Renewal workflow

Auto-detected renewal windows, draft renewal briefs, e-sign integration via Quotes.

Feature

Expansion play library

AI-surfaced expansion plays based on usage patterns and similar-account benchmarks.

Feature

QBR generation

Quarterly business review docs drafted from usage data, support history, and roadmap.

Feature

Customer-facing AI agent

Embedded copilot for customers in your product. Powered by your knowledge base and policies.

Replaces or syncs with

Pulls customer-success workflows out of separate CS tools and onto the platform your sales team already uses.

Gainsight Customer.io
Start with CSM

CSM, included free. Pay only for execution.

Spin up graph8 in 3 minutes. CSM runs on the same first-party data layer as the rest of the platform - sequencer, dialer, ABM, AI agents - all free to try.

graph8 Execution Plan

$499 /month

7-day free trial. No credit card. Cancel anytime.

Unlimited contact data for every user MCP Unlimited included, a $25/user value. Searching never uses credits.
You only pay for execution

Campaigns, dialer, AI voice, and AI workflows

Meetings routed and booked for you

75,000 execution credits a month

Unlimited users, no seat fees

MCP Unlimited
Claude ChatGPT Cursor VS Code
Unlimited contact data. Fair-use policy applies. 2,500 execution credits/mo included.
$25 /user/mo
Get MCP Unlimited
Pay As You Go Try the full platform free. 1,000 contact reveals and 500 execution actions included, then $0.05/credit.
$0 /month
Start free, no card

Execution credits send, call, and run agents. Contact credits reveal and enrich the people you're targeting.

Start free in 3 minutes. No credit card required.

graph8 Execution Plan What $499 runs for you

Search and browse stay free for your whole team on every plan.

Your GTM, executed 75,000 credits included

Campaigns and sending infrastructure

Mailboxes, domains, and deliverability run for you, end to end.

5-channel sequencer

Email, phone, LinkedIn, SMS, and WhatsApp in automated sequences.

Dialer and AI voice agents

Clone any rep's voice for inbound and outbound calls with live booking.

AI inbox

Replies triaged, drafted, and answered across every channel.

Meeting routing and booking

Route leads to the right rep and book the meeting automatically.

CRM, pipeline, and quotes

Deals, quotes, and AI-prioritized actions in the AE Cockpit.

Studio content engine

Brand, ICPs, messaging, landing pages, and campaign content.

AI agents and workflows

Named agents (SDR, Deal, CSM, CRO) plus automations across the platform.

Data without limits Included

MCP Unlimited for every user

A $25/user value, included for the whole org on the Execution plan.

No monthly cap on contact data

Reveals, lookups, enrichments, and exports run org-wide, every seat.

Buying signals

Visitors, intent, hiring, and job-change signals on every account.

Waterfall enrichment

Third-party providers draw execution credits per matched provider, pay only on match. Bring your own vendors too.

Free search and browse

Your whole team explores 700M+ contacts, 100M+ companies, intent, and visitors.

Org-wide by default Always on

Unlimited users, no seat fees

Invite everyone. Pricing never scales with headcount.

Every feature unlocked

No tiers gating voice, enrichment, sequencer, campaigns, or the desktop app.

Built-in CDP and integrations

Warehouse, 500+ connectors, two-way CRM sync included.

Month-to-month, no contracts

Cancel anytime. Credits never expire.

Fair-use rate limits

Rate limits apply on all plans. They guard against scraping, not real GTM work.

Credits get cheaper as you commit
$0.05 Pay As You Go -> $0.01 MCP Unlimited -> $0.0067 Execution
graph8

Ready to Replace Your Sales Stack?

One platform. $499/month. No data cap, 75,000 credits, unlimited users. Battle-tested and launching campaigns in 3 minutes.

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